Elements and Performance Criteria
- Manage own work
- Instructions are understood, acknowledged and implemented
- Factors affecting work requirements are identified, their impact is assessed and action is taken to ensure work requirements are met
- Work load is assessed and priorities are set within allocated timeframes
- Own work is monitored to ensure compliance with organisational requirements
- Need for additional support is communicated clearly to appropriate person
- Tasks are completed and results are achieved with minimum supervision
- Conduct is at all times in accordance with organisational policies, procedures and standards
- Develop and maintain own expertise
- Workplace information is accessed and clarification is sought where necessary
- Currency of required licences and certificates is maintained
- Training and development needs relevant to area of work are identified in conjunction with supervisor and are followed up with relevant personnel
- Programs are participated in to ensure level of expertise meets organisational requirements
- Maintain work effectiveness
- Organisational policies and procedures relating to work performance are understood and issues with own wellbeing or performance are discussed with supervisor
- Signs of personal stress are recognised and managed and action is taken to ensure continued work effectiveness
- Peer support is sought when required
- Promote cooperation
- Responsibilities and duties are undertaken in a positive manner to promote cooperation and good relationships
- Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver
- Problems and conflict are recognised and resolved through agreed and accepted processes
- Contribution of individuals of different age, gender and social and cultural backgrounds are recognised and accessed
- Contribute to improving workplace and quality of outcomes
- Workplace issues are raised with appropriate personnel and contribution is made to resolve issues in accordance with workplace procedures
- Work related meetings and workplace committees are attended/contributed to in line with level of responsibility
- Suggestions for improvements in work practices and procedures are made
- Agreed changes to improve work outcomes are implemented